Last updated 4 September 2026 · In force from 4 September 2026
Practise for a month. If The Calyra Method has not changed how you move or how you sleep, email support@calyrastudio.com within 30 days of your purchase and we refund the full amount. You do not have to explain why. You keep the practice journal PDF.
That voluntary guarantee sits on top of the statutory rights below, and is longer than both of them. You can always use whichever is better for you.
Article 49 of the Consumer Protection Code gives a consumer who buys away from a physical shop seven days from the date of purchase or of receipt to withdraw, for any reason or none. That right applies to this purchase and cannot be waived. Amounts paid are returned in full and immediately, with monetary correction.
To use it, email support@calyrastudio.com within seven days. We do not require a reason and do not ask any questions.
Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from a distance contract. For digital content supplied immediately, that right is lost once supply begins, provided you gave prior express consent and acknowledged the loss of the right.
At checkout you are asked to confirm exactly that, because access is delivered within minutes of payment. Confirming it is what allows us to deliver immediately rather than making you wait 14 days. The 30-day guarantee below is offered voluntarily in its place, and is more generous than the right it replaces.
If you would rather keep your statutory 14-day right, do not confirm that box: write to us before paying and we will arrange a purchase with delivery deferred until the withdrawal period has passed.
Beyond both statutory rights, we offer a full refund on request within 30 days of purchase, for any reason or none.
We confirm receipt within one working day and approve within two. Once approved, Stripe returns the money to the card you paid with. Your bank then takes between five and ten working days, which is outside our control. We cannot refund to a different card or by another method, because the refund has to reverse the original payment.
Your access ends when the refund is approved.
These limit the voluntary guarantee only. They never limit your statutory rights under section 1 or 2.
If a lesson will not play, a download is corrupt, or the course materially differs from what was described when you bought, tell us and we will fix it. If we cannot fix it in a reasonable time, you are entitled to a full refund regardless of how long ago you bought, under articles 18 and 20 of the Brazilian Consumer Protection Code and the equivalent conformity rules in EU and UK law. This right is not limited to 30 days.
There is nothing to cancel in advance: this is a one-time purchase with immediate delivery and no subscription. If a payment succeeded but access never arrived, that is a delivery failure, not a cancellation. See delivery and access, and we will either fix the delivery or refund you in full.
If you were charged twice for the same purchase, tell us and we refund the duplicate immediately, without it counting against any guarantee. If you see a charge from CALYRASTUDIO that you did not authorise, email us straight away and we will refund it and help you report it.
A chargeback takes months, costs us a fee and freezes your access while the bank investigates. An email is usually resolved the same day. We will not refuse a legitimate refund, so there is nothing to be gained by going to your bank first. If you have already opened a dispute, tell us and we will accept it rather than fight it.
Paulo Ricardo Alves Ribeiro, Av. Luciano Grumi, 117, Jardim Roberto Selmi Dei, 14806-387 Araraquara - SP, Brazil
support@calyrastudio.com · +55 16 99711-1331